Shipping Policy

 

Roast-to-Order

All coffee is roasted to order.

We do not warehouse pre-roasted inventory. Your coffee is roasted specifically for you to ensure peak freshness and optimal flavor development.

 

Processing Time

Orders are roasted and prepared within 1–2 business days.

Business days are Monday through Friday, excluding holidays.

Orders placed after business hours will begin processing the following business day.

 

Shipping Schedule

We ship Monday through Friday only.

Orders do not ship on Saturdays or Sundays.

Once your order leaves our roastery, you will receive a confirmation email with tracking information.

 

Delivery Times

Delivery time depends on the shipping method selected at checkout and your location.

Please note:

Shipping carrier transit times are estimates and are not guaranteed once the package has been handed off.

Order Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or delivery issues caused by incorrect address information.

 

Questions

If you have any questions regarding your order, please contact us at thehouse@terramora.co